At NOFIVN LIMITED, we strive to provide the best shopping experience and high-quality products. If you are not fully satisfied with your purchase, we are here to help. Please review our returns policy below.
1. Eligibility for Returns
We accept returns on unworn, undamaged, and unwashed items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and with all tags and packaging intact.
- The item must not have been worn, altered, or washed.
- The item must be returned within 30 days from the date you received it.
2. Non-Returnable Items
Certain items may be excluded from our returns policy for hygiene or safety reasons. These items include:
- Items that have been worn or damaged by the customer.
- Any personalized or custom-made products.
- Gift cards, sale items, or products marked as non-returnable.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Please include your order number, product details, and reason for return.
- Return Authorization: After reviewing your return request, we will provide you with instructions on how to send the item back to us.
- Prepare the Item: Ensure the product is properly packed to avoid damage during transit. Please include your proof of purchase or order number in the package.
4. Return Shipping Costs
The customer is responsible for the cost of return shipping, unless the item is faulty or incorrect. We recommend using a tracked shipping service to ensure your return arrives safely. NOFIVN LIMITED is not responsible for items lost during return shipping.
5. Refunds and Processing Time
Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If your return is approved, we will process a refund to your original payment method.
Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider. Shipping charges are non-refundable unless the return is due to an error on our part.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
7. Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at [email protected] with your order details and photos of the damaged product. We will work with you to resolve the issue, either by offering a replacement or issuing a full refund.