At NOFIVN LIMITED, we are committed to providing fast and reliable shipping for all of your purchases. Below, you will find our shipping policy to help guide you through the process.
1. Shipping Methods and Carriers
We offer a variety of shipping methods to meet your needs, including the following carriers:
- USPS
- FedEx
- UPS
- DHL
- Other international carriers (as applicable)
During checkout, you can select the shipping option that best suits your preferences, whether you’re looking for speed or cost-effectiveness.
2. Processing Time
Orders are typically processed within 1-2 business days of receiving payment, excluding weekends and holidays. Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Please note that certain circumstances, such as high demand or special promotions, may cause slight delays in processing time. We will notify you promptly if any issues arise with your order.
3. Shipping Rates
Shipping costs are calculated based on the weight of your order, delivery location, and the shipping method you select at checkout. The final shipping cost will be displayed before you complete your purchase.
Domestic Shipping (within the United States): Shipping fees are based on the selected carrier and service level.
International Shipping: We offer international shipping to many countries. International shipping rates and delivery times vary depending on the destination and carrier. Additional customs fees, import taxes, and duties may apply depending on your country’s regulations. These are the responsibility of the customer.
4. Estimated Delivery Times
- Domestic Shipments (within the United States):
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
- International Shipments:
- Europe: 5-10 business days
- Canada: 5-8 business days
- Other International Destinations: Delivery times may vary, generally ranging from 7-15 business days, depending on the country.
Please note that these delivery times are estimates and may vary depending on the carrier, customs processing, and other factors beyond our control.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order through the carrier’s website. If you have any questions about the status of your order, feel free to contact our customer service team at [email protected].
6. Shipping Restrictions
- We currently do not offer shipping to P.O. Box addresses for certain carriers (USPS may be an exception). Please provide a physical address at checkout to avoid delays.
- Some countries or regions may have restrictions on certain products, and in these cases, we may not be able to process your order. If this applies, you will be notified promptly.
7. Lost or Damaged Items
While we make every effort to ensure your order is delivered safely, once your order is in the hands of the carrier, we are no longer responsible for any delays, damages, or lost shipments. However, we will assist you in filing a claim with the carrier if an issue arises.
If you receive a damaged or incorrect item, please contact our customer service team immediately at [email protected] with photos of the damaged item, and we will assist you in resolving the issue.
8. Address Accuracy
Please ensure that your shipping address is correct before finalizing your purchase. We are unable to redirect packages once they have been shipped, and any address errors may lead to delays or additional shipping charges.